ACCEPTABLE REASONS FOR CREDITS:

• Wrong Criteria filter: if the leads is not as per the criteria filters agreed before the start of the campaign.
• Wrong customer details - if the customer details information sent across are wrong or fudged.
• Bad Phone Numbers: if the lead contains an invalid or incomplete telephone number.
• Incorrect data entries: If we discover any incorrect entries in your query, causing you to receive unmatching leads.
• Rate quoted, or pushy sales: Any lead generated through the pushy sale by telemarketer will be eligible to return.
• Bogus Lead – Any bogus lead found to be generated and shipped to you will be immediately returned back.

# All requests for the credit will be reviewed by our Quality Staff. The requested credits are verified by speaking to the prospect. The quality department will do due diligence by hearing the vox files of the conversation prospect had with the telemarketer.

UNACCEPTABLE REASONS FOR CREDITS:

• Prospect goes shopping for the mortgage refinance with other lenders. Customers do their due diligence and may shop before they go for a particular deal.
• Prospect was initially interested but later changed mind regarding the deal. Nobody has control in case the customer looses interest in going for mortgage deal.
• Any bad lead needs to be returned within 2 working days. Any lead which is asked to be credited after 2 working days will not be accepted.
• Any criteria fulfilling live transfer hitting the answering machine of the Loan Officer during the client specified transfer hours will not be credited back.